SHIPPING & RETURNS

  • DELIVERY

    1. Your order will be delivered within 7 days of placing the order, unless you order multiples of the same item then due to stock it may take up to 14 days for delivery

    2. All items will be sent recorded/ signed for delivery. This is to ensure that the product gets to you the customer.

    3. No international delivery as yet

  • PRICE AND PAYMENT

  1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP). Prices advertised on our site exclude delivery charges which are payable in addition and shown separately during the checkout process.

  2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted.

  3. We accept payment by PayPal.

  4. You must pay for the Products (including all applicable delivery charges), and We will charge the Paypal you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your Paypal for authorisation to take payment from your account.

  5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

  6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

  • ORDERING

  1. Orders may be placed online 24/7 at www.cassiem.co.uk

  2. No international orders at present

  3. Cassie M will send you a confirmation of your order by email. If there are any problems with your order, we will advise you as soon as possible. If you change your mind after placing an order, please contact us and we can cancel or amend your order up until the time of dispatch.

  • METHODS OF PAYMENT

  1. Cassie M accepts payments by Pay Pal.

RETURNS AND REFUNDS POLICY

We hope that you will be delighted with everything you purchase from Cassie M. If for any reason you are not satisfied, you may return the item(s) for a refund within 30 days of receipt provided it is in its original, unused condition. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested. Please ensure you enclose the dispatch note in the parcel you are returning. You will be responsible for the return delivery costs. The refund for the goods returned will be in the form of the original payment, either to the debit or credit card used or to your PayPal account. Our refunds and returns policy complies with the Distance Selling Regulations 2000, as published by the office of fair trading.

STATUTORY RIGHTS

If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods with a description of the fault, together with any original box/packaging, where applicable. In these circumstances, Cassie M will reimburse the return delivery costs based on the original post and packaging charges, and will send a replacement if required, postage paid.